German-Speaking Call Centre Agent

As a German-Speaking Call Centre Agent, you will deliver a high standard of service to our German-speaking customers by phone, email and other communication channels, resolving their requests quickly and effectively. You will draw on your strong communication skills to ensure customer satisfaction and help strengthen our company's reputation.

Duties and Responsibilities:

• Provide telephone and written support to German-speaking customers.
• Resolve customer complaints and fulfil requests on time.
• Answer questions relating to our products and services.
• Gather customer feedback and put forward suggestions for improvement.
• Update and maintain customer records.
• Develop ongoing solutions to improve customer satisfaction.
• Work as part of a team to meet customer service targets.
• Complete the required product and service training and keep your knowledge up to date.
• Maintain a professional, solution-focused approach in all communication.

Qualifications We Are Looking For:

• A good command of German (written and spoken).
• A good command of Turkish.
• At least 1 year of experience in a call centre or customer service role.
• Strong communication skills and a customer-focused mindset.
• Problem-solving ability and a solution-oriented approach.
• A team player with a high level of motivation.
• Confident computer skills and proficiency in MS Office.
• Able to adapt to flexible working hours.
• Strong empathy and stress management skills.

Preferred Qualifications:

• Knowledge of English (preferred).
• Proficiency with call centre software and CRM systems.
• Experience handling calls in two languages (German and Turkish).
• Advanced written and verbal communication skills.