English-Speaking Call Centre Agent

As an English-Speaking Call Centre Agent, you will provide high-quality support to our English-speaking customers by telephone, email and other communication channels, resolving their requests quickly and effectively. In this role you will work to ensure customer satisfaction, deliver an excellent standard of service and strengthen our company's reputation.

Duties and Responsibilities:

• Provide telephone and written support to English-speaking customers
• Listen to customer requests and offer effective solutions
• Answer questions about our products and services
• Gather customer feedback and propose improvements
• Update and maintain customer records
• Resolve customer complaints and deliver a seamless service
• Continuously develop solutions that improve customer satisfaction
• Work as part of a team to meet customer service targets
• Complete the required product and service training and keep your knowledge up to date

Requirements:

• Good command of English (written and spoken)
• Good command of Dutch
• At least one year's experience in a call centre or customer service role
• Strong communication skills
• Problem-solving ability and a solution-focused approach
• Confident computer user, proficient in MS Office
• Able to work flexible hours
• Strong empathy and well-developed stress management skills
• A team player with high levels of motivation

Desirable:

• Advanced English (preferred)
• Familiarity with call centre software and CRM systems
• Experience handling calls in two languages (English and Dutch)
• Certificates evidencing your level of English
• Previous experience serving international customers